Privacy policy

What we collect. When you buy from us we collect your name, email address, shipping address, and payment confirmation. We never see or store your full card number: payment is handled by our payment processor.

Why we collect it. To take your order, ship it, contact you about it, and handle refunds. If you opt in, to send you updates. Nothing else.

Who we share it with. Only the parties who make the order happen: our payment processor, our shipping carrier, and the platform this store runs on. We do not sell your data and we never will.

Marketing. We only email you marketing if you asked us to. Every marketing email has an unsubscribe link, and unsubscribing is immediate.

Cookies. This store uses cookies to keep your cart working and to understand which pages people use. You can block cookies in your browser; the cart may stop working if you do.

Your rights. You can ask us what we hold about you, ask us to correct it, or ask us to delete it. Email support@ilvana.com and we will action it within 30 days.

Retention. We keep order records as long as tax and accounting rules require, then delete them.

Contact. Any privacy question: support@ilvana.com.